Return Policy

Return Policy

At Wisco Home Goods, we take great pride in the craftsmanship of our small-batch, artisanal products. Because of the nature of our goods, we have established the following policy:

GENERAL RETURNS & EXCHANGES

All sales are final. We do not accept returns or exchanges for "change of mind" or personal preference (e.g., if a specific fragrance or flavor is not to your personal taste). We encourage you to visit our Madison storefront to experience our scents in person if you are unsure before purchasing online.

FINAL SALE ITEMS (NO RETURNS OR EXCHANGES)

For safety, state regulatory compliance, health, and hygiene reasons, the following items are strictly Final Sale and cannot be returned, exchanged, or refunded:

Body Care Items: Bath, body, soaps, and skincare products.
Food & Beverage Items: All gourmet foods, artisanal snacks, and non-alcoholic beverages.
Wine & Alcohol: Per state law, all wine and alcohol sales are final.
Clearance & Last Call: All sale, clearance, or promotional items.

RETURNS WITHOUT A RECEIPT

For eligible, unopened general merchandise returned without a receipt:

We will gladly issue an exchange or store credit for the item's current sale price.
Store credit can be redeemed in-store at our Madison location or online at wiscohomegoods.com.
Cash, debit, or credit card refunds will not be issued without a valid proof of purchase.

DEFECTIVE OR DAMAGED ITEMS

We stand behind the quality of our work and general merchandise. If you receive an item that is defective (e.g., a damaged wick, broken glass, corked wine, or a functional issue) or if your order was damaged during transit, we will do our best to make it right.

To start a claim for a defective or damaged item:

Contact us within 7 days of receiving your order or making your purchase at info@wiscohomegoods.com.
Please include your order number, receipt (if applicable), and clear photos of the defect or damaged packaging.

Once reviewed, we will arrange for a replacement or store credit at our discretion. Wisco Home Goods is not responsible for lost or stolen packages marked as "Delivered" by the shipping carrier.

MANUFACTURER WARRANTIES

Any manufacturer warranties on third-party items or general merchandise are handled directly through the original manufacturer and should be dealt with directly by contacting them. Wisco Home Goods does not handle, process, or extend manufacturer warranty claims on behalf of vendor brands.

JAR BUY BACK & REFILL PROGRAM

Participation in our Jar Buy Back and candle refill initiatives is subject to inspection. We reserve the right to decline jars that show structural stress, cracks, chips, or unsafe wear. Wisco Home Goods assumes no liability for repurposed glass containers provided by customers once refilled and re-entered into home use.

CANCELLATIONS

Orders are processed quickly to ensure fast shipping. If you need to cancel an order, please contact us immediately. Once an order has been packed or shipped, it can no longer be canceled.

SHIPPING

Please note that we currently only ship to the lower 48 states. Original and return shipping costs are strictly non-refundable.

enjoy free shipping on orders $60 and over!